Privacy Policy
Privacy Policy for Poet’s Bakery
This Privacy Policy describes how Poet’s Bakery (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from poetsbakery.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or operational requirements. When updates are made, we will:
- Post the revised version on our Site.
- Update the “Last Updated” date at the top of this page.
- Notify you of significant changes if required by law.
How We Collect and Use Your Personal Information
We collect personal information to provide our Services effectively. The specific types of data we collect depend on how you interact with us.
Information We Collect Directly from You
- Contact Details: Name, address, phone number, and email address.
- Order Details: Billing and shipping information, payment confirmation, and purchase details.
- Account Information: Username, password, and security details for account access.
- Shopping Information: Items viewed, added to cart, saved (e.g., wishlists, loyalty points), and purchased.
- Customer Support: Messages or inquiries you submit to us.
Information We Collect Automatically
We may collect usage information about how you interact with our Site and Services (“Usage Data”) using cookies and similar technologies:
- Device and browser details.
- IP address and approximate geolocation.
- Interaction data, such as pages visited and actions taken.
Information We Collect from Third Parties
- Payment Processors: Data such as payment methods, bank or card information, and billing addresses for order processing.
- Service Providers: Partners who assist in fulfilling orders or providing analytics and operational support.
How We Use Your Personal Information
We use your data to:
- Provide Products and Services: Process payments, ship orders, send notifications, and handle returns or inquiries.
- Marketing and Promotions: Send you updates, offers, and advertisements tailored to your interests.
- Fraud Prevention and Security: Protect against fraud and ensure the security of our Services.
- Customer Support: Respond to inquiries and improve the overall user experience.
Cookies
We use cookies and similar technologies to enhance your experience and gather insights about how you use our Site. Some cookies are necessary for functionality, while others help with analytics and advertising.
You can manage or block cookies through your browser settings. Please note that disabling cookies may affect the functionality of our Site.
How We Share Your Information
We may share your data in the following cases:
- Service Providers: For IT management, payment processing, shipping, and customer support.
- Business Partners: To deliver co-branded services or conduct advertising campaigns.
- Legal Obligations: To comply with laws, regulations, or law enforcement requests.
- Business Transfers: In case of mergers, acquisitions, or asset sales.
- With Your Consent: When explicitly allowed by you.
We do not sell or share sensitive personal information without your explicit consent.
Third-Party Websites
Our Site may link to third-party websites or services. We are not responsible for their privacy policies or practices. Please review their policies before providing personal information.
Children’s Data
Our Services are not intended for children under 16. If we become aware of data collection from children under this age, we will promptly delete it. Parents or guardians can contact us to remove such data.
Security and Retention of Your Information
We use appropriate measures to protect your data, but no system is entirely secure. Please avoid sharing sensitive information over insecure channels.
We retain your data as long as necessary for our Services, legal compliance, and dispute resolution.
Your Rights
Depending on your location, you may have the following rights:
- Access and Portability: Request a copy of your personal information.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request the removal of certain data.
- Opt-Out: Restrict processing for targeted advertising or promotional purposes.
To exercise these rights, contact us using the information below.
International Users
Your data may be transferred outside your country of residence. We follow recognized legal frameworks to ensure adequate protection during international transfers.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
- Phone: 07804669326
- Email: poetsbakery@gmail.com
- Address: Longbridge, Birmingham, B31 4RN