Refund policy

Return and Refund Policy

At Poets Bakery, we are dedicated to providing freshly baked, high-quality products to our customers. Due to the perishable nature of our goods, we do not accept returns or exchanges once an order has been processed and shipped.

Non-Returnable Items

All products sold by Poets Bakery are perishable and custom-made to order. As such, we cannot accept returns or resell items once they leave our bakery. Please ensure that you review your order carefully before completing your purchase.

Refunds and Order Issues

If there is an issue with your order, such as receiving the wrong item or if your order arrives damaged, please contact us at poetsbakery@gmail.com within 48 hours of receiving your package. We may require photos of the issue for quality assurance purposes. After reviewing your claim, we will determine if a refund or replacement is warranted.

Refunds or replacements will only be issued in cases where:

• The wrong product was shipped.

• The product arrived damaged due to our handling.

Exclusions

Please note that we cannot offer refunds or replacements for:

• Delays caused by the shipping carrier.

• Products that were not stored properly after delivery.

• Personal taste preferences.

Contact Us

If you have any questions or concerns regarding your order, please don’t hesitate to contact us:

• Phone: 07804669326

• Email: poetsbakery@gmail.com

• Address: Longbridge, Birmingham, B31 4RN

We appreciate your understanding and support as we strive to deliver the best baked goods to your doorstep.

The Poets Bakery a sweet one!